Refund policy
At ASM Collections, we strive to deliver high-quality imitation jewellery, premium sarees, and dresses that meet our customers’ expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns only under the following conditions:
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The product received is damaged, defective, or incorrect.
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The request must be raised within 24 hours of delivery.
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The product must be unused, unworn, and in its original packaging with all tags intact.
To request a return, please contact us with your order number and clear photos of the product.
Returns will not be accepted for:
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Change of mind
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Minor color variations due to lighting or photography
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Used or worn items
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Items returned without original packaging
Refunds
Once your return request is approved:
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Our team will review the issue and confirm eligibility.
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If approved, the refund will be processed to the original payment method or provided as store credit, depending on the case.
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Refunds are usually processed within 5–7 business days after approval.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
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Contact us within 24 hours of receiving the order.
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Share clear photos or videos of the product and packaging.
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Our support team will review and arrange a replacement or refund.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation requests will not be accepted.
Shipping Charges
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Shipping charges (if any) are non-refundable.
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In case of damaged or incorrect products, return shipping may be arranged by our team.
Contact Us
For any return, refund, or support requests, please contact us:
Gold: +91 72073 42571
Clothing: +91 76759 58800
Email: asm1gramgold@gmail.com
Address:
Chilakalapudi Center
Machilipatnam
Andhra Pradesh – 521001
